Suzanne House
Tuesday, April 9, 2013

I was very pleased with all aspects of my recent move with Atlas Van Lines from Grass Valley, California to Pembroke, Ontario, Canada. I chose Atlas based on good reviews online and personal recommendations from friends for both Atlas Van Lines and Ernie's Van & Storage in Grass Valley, and based on my experience in contacting Ernie's about my move. From my initial meeting with Matt Sowell, General Manager, who right away said "Yes, we can do this!" and swung into action with my questions and requests, I felt I was in very good hands. He then introduced me to Jon Reshatoff, Operations Manager, to continue the discussion about the border issues and logistics and to arrange for Jon to come out and give an estimate. I would especially like to commend Jon for his courteous, friendly, professional, thorough and knowledgeable service from the start and also the members of Ernie's team who helped facilitate the arrangements, particularly Nadia, Michael, Rick, Al and all those who assisted the Van Operator at the pickup and delivery locations. I would also like to offer special commendation for the Van Operator Kim Andersen who’s courtesy, professionalism, attention to detail, knowledge of border procedures, efficiency and care in handling resulted in a trouble-free experience for me and prompt delivery. Kim was excellent at communicating every step of the way so that I was kept informed and was able to coordinate with him on providing the documentation and meeting up for the border requirements for my vehicle and goods. I would also like to give a nod to the Atlas dispatchers who were able to work out the scheduling for the date requested so that I did not have to change any flight or other travel arrangements at a busy travel period (March break). Overall I couldn't be happier with my Atlas Van Lines move and will highly recommend Atlas Van Lines and Ernie's Van & Storage to others, both personally and online.